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Privacy policy

Effective Date: 08/10/2026

At MD Silver, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit or use the MD Silver website, place an order, create an account, contact us, subscribe to our communications or otherwise interact with us, and how that information may be used.

By using the website, you acknowledge this Privacy Policy.

 

 

1. ABOUT MD SILVER

The website is operated under the brand name MD SILVER.

Legal Name: CHOKSHI HIMALI SANKET
Trading As: CHOKSHI MOHANLAL DAHYALAL AND SONS
Brand: MD SILVER
GSTIN: 24HBSPS3959C1Z2

Business / Correspondence Address:
M D SILVER HOUSE
Jamadar No Khancho, Patodia Pole, Mandvi
Vadodara, Gujarat – 390001
India

Email: support@mdsilver.in
Phone: +91 82380 66775

For the purposes of this Privacy Policy, “MD Silver”, “we”, “us” or “our” refers to the business operating the MD Silver website.

 

 

2. INFORMATION WE MAY COLLECT

Depending on how you interact with MD Silver, we may collect different categories of information.

A. Information you provide directly

This may include:

  • Full name 

  • Mobile number 

  • Email address 

  • Billing address 

  • Shipping address 

  • PIN code 

  • Account information 

  • Order information 

  • Product preferences 

  • Information provided when contacting customer support 

  • Information submitted through forms 

  • Information provided when participating in promotions or offers 

  • Information submitted through reviews or other customer communications 

 

 

B. Order and transaction information

When you place an order, we may collect information relating to:

  • Products purchased 

  • Order number 

  • Order value 

  • Payment status 

  • Billing information 

  • Delivery information 

  • Shipping and tracking information 

  • Cancellation, return, exchange or refund information 

Payment transactions may be processed through third-party payment service providers.

MD Silver does not ordinarily receive or store your complete payment-card credentials when payment is processed through an external payment gateway.

 

 

C. Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address 

  • Browser type 

  • Device type 

  • Operating system 

  • Approximate location information derived from technical data 

  • Pages visited 

  • Referring website 

  • Website interaction information 

  • Date and time of visits 

  • Other technical information necessary for website operation, security and analytics 

The exact information collected may depend on the Shopify features, apps, analytics tools and other technologies active on the website.

 

 

3. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business purposes, including to:

Order fulfilment

  • Process and confirm orders 

  • Process payments 

  • Arrange shipping and delivery 

  • Provide order updates 

  • Handle returns, exchanges and refunds 

  • Provide customer support 

Website operation

  • Operate and maintain the website 

  • Maintain customer accounts 

  • Remember relevant preferences 

  • Improve website functionality 

  • Protect website security 

  • Detect and prevent fraudulent or unauthorized activity 

Customer communication

  • Respond to enquiries 

  • Communicate about orders 

  • Provide customer-service assistance 

  • Contact you regarding issues relating to a transaction 

Business improvement

  • Understand how customers use our website 

  • Improve products and services 

  • Analyse website performance 

  • Improve customer experience 

  • Develop future collections and experiences 

Marketing and communications

Where permitted and where appropriate consent or another lawful basis is required, we may use contact information to send:

  • New collection announcements 

  • Product updates 

  • Journal stories 

  • Seva and devotional stories 

  • Brand updates 

  • Special events 

  • Promotional communications 

  • Other relevant MD Silver communications 

You may opt out of marketing communications at any time.

 

 

4. NEWSLETTER

If you subscribe to the MD Silver newsletter, we may use your email address to send occasional communications relating to:

  • New creations 

  • Upcoming collections 

  • Collection previews 

  • Seva 

  • Craftsmanship 

  • Journal stories 

  • Brand experiences 

  • Relevant announcements and offers 

Our newsletter is intended to keep you connected with the world of MD Silver and is not intended to send unnecessary or excessive communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

 

 

5. CUSTOMER ACCOUNTS

If you create an account on the website, we may use your information to:

  • Maintain your account 

  • Provide account functionality 

  • Display your order history 

  • Facilitate future purchases 

  • Provide customer support 

  • Protect your account and the website 

You are responsible for keeping your account credentials confidential.

If you believe that your account has been accessed without authorization, please contact us immediately.

 

 

6. COOKIES AND SIMILAR TECHNOLOGIES

MD Silver may use cookies, pixels, tags and similar technologies to operate and improve the website.

These technologies may be used for purposes such as:

  • Website functionality 

  • Shopping cart and checkout functionality 

  • Remembering preferences 

  • Website analytics 

  • Understanding website usage 

  • Measuring marketing performance 

  • Improving advertising relevance, where applicable 

  • Security and fraud prevention 

Shopify's platform itself uses necessary and other categories of cookies on merchant storefronts, including cookies associated with cart, checkout, localization and analytics functionality. 

The specific cookies and tracking technologies used by MD Silver may change depending on the Shopify configuration, apps, analytics services and advertising tools installed on the website.

 

 

7. THIRD-PARTY SERVICES

MD Silver may use third-party service providers to operate the website and fulfil customer requests.

These may include:

  • Shopify 

  • Payment gateways 

  • Courier and logistics providers 

  • Email service providers 

  • Customer communication platforms 

  • Analytics providers 

  • Marketing and advertising platforms 

  • Website security providers 

  • Other technology or operational service providers 

These service providers may process information on our behalf or independently according to their respective terms and privacy practices.

Shopify itself explains that merchant storefronts may involve third-party providers such as analytics, advertising and other service providers depending on the merchant's configuration. 

 

 

8. SHOPIFY

The MD Silver website is operated using Shopify.

Shopify provides technology and infrastructure supporting functions such as:

  • Website hosting and operation 

  • Shopping cart 

  • Checkout 

  • Customer accounts 

  • Order processing 

  • Certain analytics and privacy functionality 

Information processed through Shopify may also be subject to Shopify's own privacy practices and policies.

MD Silver remains responsible for how we configure and use the Shopify platform in connection with our store.

 

 

9. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways.

MD Silver does not ordinarily store complete payment-card numbers, CVV information or other full payment credentials when payments are processed through a third-party payment provider.

Payment providers may independently process payment information according to their own privacy policies and security practices.

 

 

10. SHIPPING AND LOGISTICS INFORMATION

To fulfil an order, we may share relevant information with logistics and delivery providers.

This may include:

  • Customer name 

  • Delivery address 

  • Mobile number 

  • Order details necessary for delivery 

  • Tracking information 

We share only information reasonably necessary to fulfil the relevant delivery or service.

 

 

11. CUSTOMER SUPPORT AND COMMUNICATION

If you contact MD Silver through email, phone, WhatsApp, website forms or other communication channels, we may retain relevant communication information for:

  • Responding to your enquiry 

  • Providing customer support 

  • Resolving disputes 

  • Processing orders 

  • Maintaining appropriate business records 

  • Improving our services 

Where you contact us through a third-party communication platform, that platform's own privacy policy may also apply.

 

 

12. REVIEWS AND CUSTOMER CONTENT

If you voluntarily submit a product review, photograph, testimonial, comment or other content, we may use that information for legitimate business and promotional purposes in accordance with the applicable terms presented when you submit it.

We will not knowingly publish unnecessary sensitive personal information in a customer review.

Please do not submit sensitive personal information through public review areas.

 

 

13. MARKETING COMMUNICATIONS

We may send marketing communications where permitted by applicable law and where appropriate consent or another lawful basis exists.

You can stop receiving marketing communications by:

  • Using the unsubscribe link provided in an email 

  • Contacting support@mdsilver.in 

  • Following the available opt-out instructions for the relevant communication channel 

Stopping marketing communications will not necessarily stop essential transactional communications relating to an existing order, account, payment, delivery, return or refund.

 

 

14. DATA SHARING

MD Silver does not sell customer personal information as a business model.

We may share relevant personal information where reasonably necessary with:

  • Shopify and technology providers 

  • Payment processors 

  • Logistics and delivery partners 

  • Email and communication providers 

  • Analytics providers 

  • Advertising or marketing providers, where applicable 

  • Professional advisers 

  • Government authorities, regulators or law-enforcement agencies where required 

  • Other service providers necessary to operate the business 

Information will be shared only for legitimate purposes and, where applicable, subject to contractual, legal or security safeguards.

 

 

15. LEGAL AND SECURITY DISCLOSURES

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law 

  • Respond to lawful government requests 

  • Prevent fraud 

  • Protect the security of the website 

  • Investigate suspected misuse 

  • Protect the rights, property or safety of MD Silver, customers or others 

  • Establish, exercise or defend legal claims 

 

 

16. DATA SECURITY

MD Silver takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

These measures may include appropriate technical, organizational and operational safeguards.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

Shopify similarly notes that no method of Internet transmission or electronic storage can be guaranteed to be 100% secure. 

 

 

17. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and fulfilling orders 

  • Customer support 

  • Accounting and financial records 

  • Tax and legal compliance 

  • Dispute resolution 

  • Fraud prevention 

  • Business records 

  • Legitimate business purposes 

The retention period may vary depending on the type of information and applicable legal or regulatory requirements.

When information is no longer required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

 

 

18. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including rights concerning:

  • Access to personal information 

  • Correction of inaccurate information 

  • Withdrawal of consent where consent is the basis for processing 

  • Erasure or deletion where applicable 

  • Information regarding how your personal information is processed 

  • Grievance redressal 

The Digital Personal Data Protection Act, 2023 provides for consent to be informed and specific and recognizes withdrawal of consent where consent is the basis for processing, subject to the statutory framework and exceptions. 

The detailed rights and mechanisms applicable to a particular request may depend on the law in force at the time the request is made.

 

 

19. WITHDRAWING CONSENT

Where we process personal information based on your consent, you may withdraw that consent where permitted by applicable law.

You may contact us using the details provided below.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary for that service.

For example, withdrawing consent or requesting deletion of information necessary to fulfil an existing order may affect our ability to complete that order, where permitted by applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

 

 

20. DATA REQUESTS AND GRIEVANCES

For questions, requests or concerns regarding personal information, please contact:

Privacy / Grievance Contact

Sanket Chokshi
Designation: Grievance Officer

Email: support@mdsilver.in
Phone: +91 82380 66775

Address:
M D SILVER HOUSE
Jamadar No Khancho, Patodia Pole, Mandvi
Vadodara, Gujarat – 390001
India

We will review and respond to privacy-related requests in accordance with applicable law.

 

 

21. CHILDREN'S PRIVACY

The MD Silver website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

 

 

22. LINKS TO OTHER WEBSITES

The MD Silver website may contain links to third-party websites, social-media platforms or other external services.

These third-party websites operate independently and may have their own privacy policies.

MD Silver is not responsible for the privacy practices of third-party websites that we do not control.

We encourage customers to review the privacy policy of any external website before providing personal information.

 

 

23. SOCIAL MEDIA

MD Silver may maintain or link to social-media accounts, including Instagram, Facebook, YouTube or other platforms.

If you interact with MD Silver through a social-media platform, information may also be processed according to the privacy policy and terms of that platform.

 

 

24. CHANGES TO THIS PRIVACY POLICY

MD Silver may update this Privacy Policy from time to time to reflect changes in:

  • Our products or services 

  • Website functionality 

  • Shopify configuration 

  • Third-party services 

  • Data practices 

  • Applicable laws or regulations 

The updated policy will be published on this page with a revised effective date.

We encourage customers to review this page periodically.

 

 

25. CONTACT US

For questions about this Privacy Policy or the handling of your personal information:

MD SILVER

M D SILVER HOUSE
Jamadar No Khancho, Patodia Pole, Mandvi
Vadodara, Gujarat – 390001
India

Email: support@mdsilver.in
Phone: +91 82380 66775

Privacy / Grievance Contact:
Sanket Chokshi
Grievance Officer

 

 

MD SILVER

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