Shipping policy
Effective Date: 08/10/2026
At MD Silver, every creation is prepared and packed with care before it begins its journey to you.
This Shipping & Delivery Policy explains how orders placed through the MD Silver website are processed, shipped and delivered.
1. SHIPPING WITHIN INDIA
MD Silver currently offers delivery across India, subject to serviceability of the delivery location.
Orders can only be delivered to valid addresses within India that are serviceable by our logistics partners.
At checkout, applicable shipping charges and available delivery options will be displayed before you complete your purchase.
2. ORDER PROCESSING
Orders are generally processed after:
-
Successful payment confirmation
-
Order verification, where required
-
Confirmation of product availability
Orders are normally dispatched within [X–X] business days from successful order acceptance.
Certain handcrafted, made-to-order, personalised or specially prepared creations may require additional processing time. Where applicable, the estimated processing or dispatch timeline will be mentioned on the relevant product page.
Developer: Replace [X–X] with the actual operational commitment before publishing. Do not publish an invented timeline.
3. DELIVERY TIME
After dispatch, the estimated delivery time will depend on the destination and logistics service used.
As a general guideline:
Metro / major cities: [X–X] business days
Other locations: [X–X] business days
Remote / difficult-to-service locations: Additional time may apply
The estimated delivery period will be communicated at checkout or through the order confirmation, wherever applicable.
Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed clearly during checkout before payment is completed.
Any applicable promotional free-shipping benefit will be subject to the specific terms of the relevant offer.
For promotional campaigns, including launch offers, the eligibility and conditions for free shipping will be clearly communicated with the offer.
5. ORDER TRACKING
Once an order has been dispatched, MD Silver may provide the customer with:
-
Shipping confirmation
-
Courier or logistics partner details
-
Tracking information
-
Estimated delivery information
Where tracking is available, customers can use the tracking information provided to follow the progress of their shipment.
Tracking information may take some time to become active after dispatch.
6. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information at the time of placing an order.
This includes:
-
Full name
-
Complete address
-
PIN code
-
Mobile number
-
Email address
-
Any relevant landmark or delivery instructions
MD Silver is not responsible for delivery delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.
If you identify an error in your delivery address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist, but an address change may not be possible once an order has been dispatched.
7. DELIVERY ATTEMPTS
Our logistics partner may make multiple delivery attempts according to its operational process.
If delivery cannot be completed because:
-
The recipient is unavailable
-
The address is incorrect or incomplete
-
The customer refuses delivery
-
The PIN code is incorrect
-
The courier cannot access the location
-
The customer cannot be contacted
the shipment may be returned to MD Silver.
If a returned shipment needs to be re-dispatched, additional shipping charges may apply where the failed delivery resulted from incorrect information or circumstances attributable to the customer.
8. DELAYED DELIVERY
MD Silver makes reasonable efforts to dispatch and deliver orders within the communicated timeframe.
However, delivery may be delayed due to circumstances including:
-
Courier or logistics delays
-
Weather conditions
-
Natural disasters
-
Public holidays
-
Transportation disruptions
-
Government restrictions
-
Strikes or civil disturbances
-
Incorrect delivery information
-
Remote-location restrictions
-
Other circumstances beyond our reasonable control
Where a delay occurs, we will make reasonable efforts to assist and provide available information regarding the shipment.
Nothing in this policy limits any consumer rights available under applicable law.
9. FORCE MAJEURE
MD Silver will not be responsible for delays caused by events beyond our reasonable control.
Such events may include natural disasters, severe weather, war, civil unrest, government restrictions, transportation disruptions, strikes, major technology failures or other circumstances that materially affect the ability to process or deliver an order.
Where reasonably possible, MD Silver will take appropriate steps to minimise the impact of such events.
10. DAMAGED PACKAGE AT DELIVERY
If the outer package appears significantly damaged, opened, tampered with or otherwise compromised at the time of delivery, customers are encouraged to:
-
Take photographs or video of the package before opening it, where reasonably possible.
-
Record the condition of the package.
-
Contact MD Silver as soon as possible.
-
Provide the order number and relevant photographs or video.
Please do not dispose of the original packaging until the matter has been resolved.
MD Silver may request additional information or evidence to assess the issue with the logistics partner or determine the appropriate resolution.
11. DAMAGED OR INCORRECT PRODUCT
If the product received is damaged, materially defective, incorrect or materially different from the product ordered, please contact MD Silver within the timeframe specified in our Return & Exchange Policy.
Please provide:
-
Order number
-
Description of the issue
-
Photographs of the product
-
Photographs of the packaging, where relevant
-
Video, where reasonably necessary to demonstrate the issue
Each case will be reviewed based on the circumstances and applicable policy.
Where a product is found to be eligible for return, replacement, exchange or refund, the appropriate resolution will be provided in accordance with applicable law and our policies.
12. HIGH-VALUE ORDERS
Certain MD Silver products may be of significant value.
For such orders, MD Silver may use additional security, packaging, verification or delivery procedures where reasonably necessary.
The customer may be required to provide appropriate information for order verification or secure delivery.
Any such requirements will be communicated to the customer where applicable.
13. DELIVERY TO THE CUSTOMER
For certain orders, the logistics partner may require delivery confirmation, OTP verification, signature or other reasonable confirmation procedures.
Customers should cooperate with reasonable delivery verification requirements designed to protect the customer and the shipment from unauthorized delivery.
14. INTERNATIONAL SHIPPING
At present, MD Silver offers shipping within India only, unless a specific international shipping option is expressly made available on the website.
International shipping, customs duties, import taxes and related requirements will not apply unless international delivery is specifically offered and confirmed by MD Silver.
15. FREE SHIPPING OFFERS
From time to time, MD Silver may offer free shipping as part of a promotional campaign.
Any such offer will specify:
-
Eligibility
-
Validity period
-
Applicable products or orders
-
Geographic restrictions, if any
-
Any order limits
-
Other applicable conditions
For example, if a launch promotion specifies free shipping for the first 100 eligible orders, the benefit will apply according to the terms communicated with that promotion.
16. CONTACT US
For questions regarding shipping, delivery or an existing shipment, please contact:
MD SILVER
M D SILVER HOUSE
Jamadar No Khancho, Patodia Pole, Mandvi
Vadodara, Gujarat – 390001
India
Email: support@mdsilver.in
Phone: +91 82380 66775
Please keep your order number available when contacting us regarding an existing order.